When you are an offline taxi-business owner who has been in the market for some time, you should be thinking about any modification that will take your business to the next level. To do so, you need a larger customer base than the one you have in the present. In order to acquire more users, you need to have an effective tool.
One such tool is the Uber Clone . These clone apps came into play as it was difficult to develop an app from scratch. Not every company would want to or have the budget to invest in building an app. Since this industry is having an upscale in its revenue, you can very well layout money on this service. The revenue of the ride-hailing market is expected to increase to $318,765 million from $183,677 million by the year 2023. Analysts have also found that many automobile manufacturers have come forward in investing in this sector. So, now it might probably be the right time to launch an app.
When set side by side with fresh apps, entrepreneurs will go for the clone apps as it has a relatively low cost and large number of features. Take a look at the essential attributes needed to build a ride-hailing taxi app:
Analyze the market
You have to perform a detailed analysis of the key players in the market. Find what they are doing to acquire customers and then design your app in such a way that it is unique from the other apps available in the market. Look through the reviews of the competitors and see where you can improve. If your app is filled with all the features that the other apps lack, then it will be your most effective tool.
Interact with customers
Talk to your customers or rather ask them to fill out feedback or survey forms to find your areas of improvement. If the customer comes up with a new feature, make sure you add it to your app. Educate the drivers on how to handle the customers and gain their trust.
What are the key features to be included in the app?
You should build a feature-rich app that will cover all the aspects related to the ride-hailing business. Below listed are a few crucial elements that are to be present in the front end and the back end of the app:
The front end of the app is the options, images, information, and more that are displayed on the app screen. The app will contain several screens to be developed. Finalize the features that are to be displayed on each page. Choose a programming language that will be suitable for the app. The front end will contain options such as:
Types of rides available
Under this section, list out the different types of rides that are operating currently in your city. For instance, Uber has UberGo, Uber XL, Uber Luxury, and more. Similarly, your taxi-business can also have various rides based on the customer requirement.
Location and live tracking
This is an important part of any ride-hailing service app. The location of the driver and the customer should be visible to each other. There should be an option for the customer to specify the pick-up and the drop point.
Payment for the ride
The customers will always expect for multiple payment options to pay for the ride they have taken. So, include multiple gateways in the app and make the payment process easier. People who prefer to pay for the ride with cash can do so. The fare for the ride is calculated based on the distance, type of ride, traffic, and the demand at that time. Surge prices may come up if the demand is high or if there is too much traffic.
Discounts and offer notifications
The customer should be regularly notified about the ongoing offers. Send them an email or alert them with push notifications. This will draw the attention of the customer towards your app. The next time the user wants to take a ride, they will prefer your brand.
Assure them that you are just a tap away. Have a call to action button for users to contact the technical team whenever needed.
The back end of your app is where all the actual processes, such as assigning rides, payment, booking, billing, and more, take place. For designing the backend also, you will need a programming language. The backend includes the following:
The drivers are paid through the app only. So, you need to choose a trusted gateway to pay the driver for each ride. Assign a unique ID for each driver so that you pay the correct driver.
When a user requests for a ride, you have to employ the Uber Clone Script to help you assign drivers who are available to that particular user. If the driver denies the request, then you have to make sure that the ride is assigned to another driver. The customer is the king, and you should never let them wait. The user does not prefer to wait for a long time. So, assign a driver to the customer as soon as possible.
Fix a minimum fare when you launch the app and do not charge for a ride lower than the minimum fare. If fares are unusually high, check if any factors such as traffic or demand are causing it or a technical glitch. Display the correct rate for each ride to obtain loyal customers.
Billing and feedback
Send the bill through email notification and display it in the app after each ride. Include a feedback and rating system after the bill the displayed. This section will help you improve your business and serve customers more efficiently.
As an administrator of the app, make sure that you have a web portal to check the booking and transaction history of each driver. Monitor the rides they have taken up and check for any low ratings or negative reviews.
These are a few elements of a ride-hailing app that is mandatory for gaining more customers. Choose the right app development company and customize your Uber Clone app in a short span of time. Do not have second thoughts regarding the cost factor as these clone apps can be developed at budget-friendly rates. The cost to customize is based only on the number of features you are going to include in the app. The right company will customize it at a cost-friendly price.