Key Chatbot Statistics You must know in 2020

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After looking at the fascinating history of chatbots, it’s time to look at some of the chatbot statistics.
The first chatbot, ELIZA, was created in 1966.
According to chatbot statistics, today, more than 1.4 billion people use some form of a chatbot!
Chatbot statistics prove that a chatbot on websites can answer up to 80% of the standard questions.
Some research on chatbot statistics suggests that 64% of users said that 24/7 online availability was the best feature of chatbots.
15% of people have been using a chatbot to communicate with a business, according to some chatbot statistics.
35% of people use the chatbot on websites to resolve a complaint or problem or get detailed answers.

Added September 17, 2020 | 337 Views

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